FAQs

Shipping & Returns

Shipping Processing Time

The time needed to prepare an order to ship varies by item. For details please see the individual items. Approximate times are as follows:

In-Stock/Ready to Ship: 1 - 3 Days

Custom Pendants: 3 - 7 Days

Custom Horns: 2 - 3 Weeks

Custom Wool Items: 1 - 2 Weeks

Other Requests: Please email info@thebeardinthenorth.com for any special requests.

Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges
We gladly accept returns and cancellations, on standard stock items, within reason. Subject to the following terms:

Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 days of purchase

We do not accept exchanges. But please contact us if you have any problems with your order. We will be happy to work with you on issues.

Because of the nature of these items, unless they arrive damaged or defective, we can not accept returns for:

Custom or personalized orders
Items on sale/clearance/close-out

Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.